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Mail-in repair service means it is an easy and hassle-free way for customers to get their broken smartphone repaired effectively without needing to visit the smartphone repair center in person. Within mail-in device repair, the technicians offer a special repair service in which the customers need to send their damaged smartphone to them by Australia Post or any courier service. In this service, the smartphone repair provider offers a seamless repair option in which the customers initiate a repair request by shipping their damaged device to the repair center and getting back their smartphone after the repair process is complete.

Here at City Phones, we are aware of the fact that not everyone could visit our repair centers in Melbourne and Greensborough, but it doesn’t mean that you are deprived of getting high-quality repair service, we offer to each of our customers. We offer a mail-in repair service which brings repair experts to you, no matter whether you are in Melbourne and Greensborough or not. We at City Phones offer excellent quality smartphone repair service which many local smartphones repair centers could not match. Most of the smartphone repair experts working with us have many years of experience and could complete even the most complex repair service like water damage repair or motherboard repair within 30 minutes to an hour. You can rest assured that your smartphone will be repaired perfectly after you handover your damaged smartphone in their hands. You need not make any compromise on smartphone repair quality because you are not living in Melbourne and Greensborough. Choose our mail-in repair service and get your damaged smartphone repaired perfectly and also it looks new again. Please follow below mentioned steps to get the maximum benefit of mail-in repair.

Pack Your Device:

Before sending your device ensure that it is packed completely so that your device can withstand any jerks and bumps during the transit. While packing your device focus on its safety so pack it within a bubble wrap and place it in a sturdy box. We recommend that you use a slightly bigger box so that your device stays safe within the box as it gets sufficient cushioning space within it.

Include Contact Details:

Within the box, you need to place a piece of paper including your name, contact number, return address, and the problem you are facing with your smartphone.

Ship Your Device:

Once your device is safely packed you need to send your device to us at our repair store addresses mentioned on our website making sure that the postal service you use offers a proper tracking facility.

Get Repair Estimate: 

As soon as we receive your package, we create a new ticket supporting your repair process and send you a text message and the same intimation on your WhatsApp Number as a confirmation of the receipt of your damaged smartphone. Our experienced staff members carefully inspect your damaged device and provide you an estimate for the repair on your mobile phone within 1 or 2 hours of the receipt of the smartphone.

Approve Your Repair:

After you approve the repair estimate sent by us, we begin repairing your smartphone. If you choose not to approve the repair estimate sent by us, we will send back your smartphone to your address. Whatever your decision may be, we now have a clear understanding of the repair issue you are facing with your smartphone.

Complete Payment:

Once we complete the repair process, test it under prescribed circumstances, and ensure whether the issue is resolved or not, we mark it Ok and Tested. We notify you after the completion of the repair process that your smartphone is ready to be shipped and you need to complete the payment process and we send your smartphone to your address as early as possible.

Get your Device Back:

After we receive your payment, we will ship your device back to your address. All our repairs include a standard repair warranty to provide you with complete peace of mind. This also shows that we stand behind each repair and have full confidence in our repair experts.

What are the Benefits of Mail-In Repair for Customers?

1. Same-Day Service

For most smartphone repairs services like screen replacement, battery replacement, charging port repair, and others, including IPHONE, Samsung smartphones, and Google Pixel smartphones, we offer same-day repair and return shipping. This simply means you get your smartphone back in your hands just in a few days.

2. High-Quality Repair

We ensure that all our repairs are performed using only the highest-quality parts, ensuring that all our repairs are long-lasting, perfect and durable.

3. Warranty Coverage:

We stand by all our repairs. So, we offer a standard repair warranty against every repair we complete. During this period if you again experience the same issue you can come to us and we will get it repaired free of cost.

4. Specialist Technicians

Our technicians are highly skilled and effortlessly completes Samsung Galaxy Screen Replacement to IPHONE camera lens replacement within 30 mins to an hour. Irrespective of the smartphone you possess from IPHONE, Samsung smartphone or any other well-known brand we possess the necessary skills to fix it perfectly.

Conclusion

For customers the mail-in repair starts by sending their damaged device at our address, getting confirmation of the receipt of the damaged smartphone on your mobile number, getting an estimate of the repair, making online payment and getting the repaired device back.