Our Repair Services Terms and Conditions

Please read our terms and conditions for using our repair services and any material or information listed on our website.

Please note that visiting any of our stores or using this site you have agreed to terms and conditions. If you do not agree with it please disconnect from the website and consider not to visit.

All prices quoted on the website includes GST and subject to visual inspection.

After the repair, the customer has 60 days to come and collect the device before we recycle it.

Warranty is limited to the parts and/or service(s) that were paid for. If only parts were purchased, the warranty is limited to the replacement of the parts. If parts and repair service were purchased, warranty extends to cover the labor cost of part replacement and any other repairs specifically resulting from the initial repair, except in the situations outlined below.

We may collect information to give the right product to the right person and complete the transaction. This information enables us to improve our service and deliver the product as soon as possible.

We will often need to pass personal details such as your name, business name, address and contact number to companies who perform parts of our service delivery.

This includes organizations such as the manufacturer(s) of the item/s that you claim, major delivery companies, mail houses, and third-party fulfillment contractors.

Cityphones does not take any responsibility for loss of data while repairing. It is always advisable to recover your data before coming in for repair.

We will take all reasonable steps to protect your data and information, we also want you to feel confident in dealing with us in-store or over the internet.

Repairing a water-resistant device may not be water resistant anymore after the repair. Water damage devices have 50% chances of survival, A water damage service fees are applicable whether the device is fixed or not. Motherboard issues can take a longer time to repair and the chances are very high for data loss in motherboard jobs.

Please consider these terms and condition before repairing your device with us.